Offer packages and available times for booking requests

Before you start

• Create the packages you want to offer in Settings → Saved packages.
• Confirm your business timezone in Business profile & branding. Weekly hours use that timezone.

Step-by-step

1. 01

   Choose the offered packages

   In Form & availability, select packages from the shared library. Add categories such as Portraits, Wedding, and Event, then reorder the offers as you want clients to see them. A visitor first chooses a category, then sees its package options.

2. 02

   Set hours and booking limits

   Add weekly availability windows, minimum notice, and how far ahead requests may be made, up to three years. Available starts use 30-minute intervals. Set each offer's duration and independent before/after buffers; the booking and its buffers must fit the available hours.

3. 03

   Block time you cannot offer

   Use Blocked dates or create an unavailable range from the calendar. Include a reason for your own reference. Confirmed booked dates and blocked ranges affect availability; the reason itself is not shown to public visitors.

4. 04

   Add the questions and publish

   Write category-specific questions before the contact-details step. Preview the guided form, including a date with no availability. Enable Publish booking page and save, then copy the link or embed code to your website.

5. 05

   Review before confirming

   Open Requests to review package, time, answers, and contact details. Approval checks availability again. Pending requests and lead dates do not block a slot: several wedding inquiries can request the same date until you confirm booked work.

The pending window is not a slot hold

The Pending request window controls how long a new or renewed request stays current; use zero for no expiry. It does not reserve availability. Expiry does not erase the request. This keeps potential wedding dates open while you decide which inquiry becomes a booking.

• Avoid describing a pending request to a client as confirmed.
• Approval and decline do not automatically email the client; communicate your decision separately.
• The form does not automatically charge the visitor or create an invoice.

Availability, timezones, and travel time

Your saved business timezone is the schedule's reference. Clients can choose their viewing timezone without changing that business schedule. Before/after buffers protect preparation, travel, and recovery time around confirmed bookings.

See the pieces together

A portrait request, not an instant booking

A fictional client uses a categorized form for a family session.

1. 1
   Category & package

   Portraits → Family session, with saved description and price.

2. 2
   Date & time

   Choose one of the available 30-minute starts.

3. 3
   Answers & contact

   Tell the business about the session and provide contact details.

4. 4
   Business review

   Check the request, then confirm it only when availability and the agreement are settled.

Enable two-way Google sync to include outside busy commitments in availability. Their titles and details are never included in the public form. Send-only connections require manual unavailable ranges for outside commitments.

How it connects to the rest of your workspace

The same booking context carries through these tools. Follow a guide to see the next part of the process.

Common questions